You'll receive your tracking number by email as soon as we hand your package to the carrier. The email subject line is "Your order is on its way" or similar and contains a direct link to the tracking page. Please also check your spam folder.

After dispatch it can take up to 24 hours for the carrier to scan the package into their system and for tracking to become visible online. Please try again a little later. If your package still isn't showing after 48 hours, please email us at suport@blankteesusa.com.

If your order hasn't arrived after the estimated delivery time of 3–7 business days plus a 7 business-day buffer, please get in touch. We'll check the status with the carrier and open an investigation on your behalf if needed — at no charge to you.

Contact: suport@blankteesusa.com · Phone: (307) 367-6781

Please first check the following: (1) Has a neighbor or family member accepted the package on your behalf? (2) Has it been left in a safe place (porch, garage, mailroom) or with a nearby collection point/locker? (3) Does the tracking history show a specific delivery location? If none of the above helps, please contact us within 3 business days of the recorded delivery so we can raise an investigation with the carrier.

Please contact us within 7 business days of receipt at suport@blankteesusa.com. Where possible, attach photos of the damage and the outer packaging — this speeds up processing considerably. You have 30 days from delivery to return items in accordance with our Refund Policy.

Once the package has been handed to the carrier we can no longer change the delivery address ourselves. However, most US carriers (USPS, UPS, FedEx) let you request a hold at location, redirect to a nearby facility, or update delivery instructions directly with the carrier — usually via their app or the tracking page link above.

Yes — as long as the order hasn't been handed to the carrier we can normally cancel it. Please email suport@blankteesusa.com as soon as possible with your order number. Once dispatched, the standard 30-day return period under our Refund Policy applies.